Privacy Policy
Last Updated: 8-30-25
Who We Are
Lumina Aesthetics & Spa (“we,” “our,” or “us”) operates the website:
We are committed to protecting your privacy and safeguarding the personal information you share with us, both online and through mobile communications.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us, including but not limited to:
- Name
- Email address
- Phone number
- Appointment and booking details
- Billing and transaction information
- Feedback inquiries, and communications
This information may be collected through:
- Online contact or appointment forms
- Booking and payment processes
- SMS or email communications
- Account registration, where applicable
SMS Communications & A2P Compliance
By providing your mobile phone number and opting in through our website, forms, or other communication channels, you consent to receive SMS messages from Lumina Aesthetics & Spa. These messages may include the following use cases:
Message Use Cases
- Online Form Confirmations – Acknowledgment of submitted inquiries
- Post-Purchase Confirmations – Service details, receipts, or confirmations
- Appointment Reminders – Scheduling and reminder messages
- Customer Feedback Requests – Reviews or survey requests
- E-Invoice & Payment Links – Secure billing or payment access
- Direct Marketing Messages – Promotions or service updates (with consent)
- Reactivation Campaigns – Outreach to inactive clients
- Customer Service Communications – Two-way messaging for support
- Internal SMS Alerts – Operational notifications
- Two-Factor Authentication (2FA) – Security verification codes
SMS Consent & Transparency
- Message frequency may vary
- Message and data rates may apply
- Consent to receive SMS messages is not a condition of purchase
- Every message includes business identification and opt-out instructions
Opt-Out Instructions
You may opt out at any time by replying STOP to any SMS message.
For assistance, reply HELP or contact us through our website.
Mobile Information Use & Restrictions
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Information sharing to subcontractors in support services, such as customer service or messaging delivery, is permitted.
All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the text message services.
How We Use Your Information
We use collected information to:
- Provide and manage services and appointments
- Process payments and transactions
- Communicate confirmations, reminders, and updates
- Improve customer experience and service quality
- Send promotional or marketing communications (with consent)
- Comply with legal and regulatory requirements
Cookies
If you leave a comment on our site, you may opt-in to saving your name, email address, and website in cookies for convenience. These cookies last for one year.
Temporary cookies may be used to confirm browser compatibility. Login cookies persist for up to two weeks if “Remember Me” is selected. Preference cookies last up to one year.
Embedded Content from Other Websites
Pages on this site may include embedded content such as videos or images. Embedded content behaves as if you visited the originating website directly and may use cookies or tracking technologies according to their own policies.
Data Handling & Service Providers
WWe use specialized service providers strictly to support core business operations such as:
- Payment processing
- Website hosting and security
- Analytics and performance monitoring
- SMS and email message delivery
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the text message services.
We do not sell or trade personal information.
Data Retention
- Comments and related metadata may be retained indefinitely
- Account information is stored while accounts remain active
- Communication records are retained for compliance, quality assurance, and security
- Certain data may be retained to meet legal or regulatory requirements
Your Privacy Rights
YYou have the right to:
- Request access to your personal information
- Request corrections or deletion
- Withdraw consent for communications
Requests can be submitted through our website.
Where Data Is Processed
Visitor comments may be processed through automated spam detection services.
SMS messages are delivered through secure, industry-compliant messaging platforms.
Data Security
We use administrative, technical, and physical safeguards to protect your information, including access controls and encryption where appropriate.
Policy Updates
This Privacy Policy may be updated periodically. Any changes will be posted on this page with a revised effective date.
Contact Information
If you have questions about this Privacy Policy or our data practices, please contact us through our website: